Question #164:

What would you do if a purser informed you about a passenger who kept on smoking in the lavatory? Paraphrase: A passenger continues smoking in the toilet after purser’s request to stop it.A senior flight attendant asks you for help. What will you do?

Answer:

First of all smoking is strictly prohibited on board the aircraft as it can lead to fire on board and be dangerous for flight safety.In this situation I will make an announcement and warn the unruly passenger about penalty for his behavior.If it doesn`t help I will report the ATC, request priority landing and call police upon arrival.